Our principal goal is to provide highly professional, quality health care with a reliable background support.
Our doctors have outstanding qualifications, they are experienced and have earned recognition with our patients.
In addition to the proper qualifications, we expect our colleagues, nurses, customer relations and customer services personnel to be empathetic and helpful as well as punctual, flexible and keep administration up-to-date.
In keeping with our patient centered approach, we are mindful of all pertinent regulations and respect patients’ rights.
If, however, a patient feels that during the course of health care his or her rights have been violated and the patient would like to file a complaint, the possibilities for doing so are as follows:
- a complaint may be filed with our Patient Representative either in person, in written form or by telephone,
- a written complaint may be forwarded to the institute’s Director, or,
- other legal steps taken.
We will examine the complaint and forward our response regarding actions taken within thirty working days, as required by law.
Our Patient Representative
The Patient Representative for the Buda Health Center and the National Center for Spinal Disorders is Andrea Juhász, MD.
Office hours: every 2nd and 4th Monday of every month between 9:00 a.m. and 10:00 a.m.
Tel.: +36 /20/ 489-9554 (to avoid waiting, ask for an appointment)
Mailing Address :1126. Budapest, Királyhágó u 1-3.
If the above number cannot be reached, call OBDK (the National Centre for Patients’ Rights and Documentation) at +36 /80/ 620-055.
THE PATIENT REPRESENTATIVE WORKS AT THE NATIONAL CENTRE FOR PATIENTS' RIGHTS AND DOCUMENTATION AS AN INDEPENDENT PERSON.
Foreign language patients should call the following phone number on affairs of patients’ rights: +36 /20/ 489-9614
Patienten vom Ausland können Informationen über Patientenrechte-Fragen an der Telefonnummer +36 /20/ 489-9614 erhalten.