Patients' rights.

Our principal goal is to provide highly professional, quality health care with a reliable background support.   

Our doctors have outstanding qualifications, they are experienced and have earned recognition with our patients.

In addition to the proper qualifications, we expect our colleagues, nurses, customer relations and customer services personnel to be empathetic and helpful as well as punctual, flexible and keep administration up-to-date.

In keeping with our patient centered approach, we are mindful of all pertinent regulations and respect patients’ rights. 

If, however, a patient feels that during the course of health care his or her rights have been violated and the patient would like to file a complaint, the possibilities for doing so are as follows:

• a complaint may be filed with our Patient Representative either in person, in written form or by telephone,

• a written complaint may be forwarded to the institute’s Director, or,

• other legal steps taken.

We will examine the complaint and forward our response regarding actions taken within thirty working days, as required by law.

 

Our Patients' Rights Representative

The patients' rights of Budai Egészségközpont Ltd. and the National Center for Spinal Disorders are represented by Mária Megléczné Ocsenás, patients' rights representative.

Phone number: +36 20 489 9658
Available Monday to Thursday from 08:00 to 16:30, and Friday from 08:00 to 14:00
Email address: maria.ocsenas@ijsz.bm.gov.hu

Consultation hours:
By appointment arranged in advance via phone

Location:
1126 Budapest, Királyhágó utca 1-3.
 

THE PATIENT REPRESENTATIVE WORKS AT THE NATIONAL CENTRE FOR PATIENTS' RIGHTS AND DOCUMENTATION AS AN INDEPENDENT PERSON.

Foreign language patients should call the following phone number on affairs of patients’ rights: +36 /20/ 489-9614

Patienten vom Ausland können Informationen über Patientenrechte-Fragen an der Telefonnummer +36 /20/ 489-9614 erhalten.