We do not consider measuring our patients’ satisfaction level as purely a formality, but, as part of our long term plan and an expression of our relationship with our patients.
We plan to show the actual month to month level of satisfaction for the previous 12 months, thus allowing our visitors to get an overall picture of how our patients felt about our services during those past months.
Evaluation of the past 12 months
We feel it is important that we receive as much feedback about our services as possible and pay special attention that our surveys be properly prepared, in a timely manner with questions that are relevant and understandable. Gathering the answers is, of course, only the beginning of the process, since it is only following analysis and interpretation of the results that we can find the areas that we need to improve upon.
5Many of the developments that we have undertaken during the past were as a result of our patients’ feedback. We show a few below, without limitation:
While working on further developments, we constantly monitor the habits and feedbacks of our online users. As a result, we made several changes in Online Registration and Appointment Requests and increased the number of specialties and doctors available online.
The Loyalty Program is developed further
As of May, 2014, you are no longer required to be registered in order to take part in the Loyalty Program. From this point on, for every 1,000 HUF paid for our services 1 Loyalty Point will be added to your account. We also increased the number of our services that can be traded in for points and increased the number of patients who can take part in the Program.
Taking into consideration the needs of our patients, we are now open from 7:20 a.m. for laboratory tests and ultrasound examinations that require an empty stomach. We also increased our doctors’ hours.
Next day laboratory test results
Our patients may receive their laboratory test results via email within 24 hours, when requested. Our registered patients may find them online and download them from there.
Added screening examination protocols
Even though our manager health screening examinations have been the most comprehensive on the market, we have added additional elements to our protocol at the suggestion of the international and national medical community and our patients.
We are very pleased to note that the number of our returning patients is growing as is the number of patients who recommend us to their friends, relatives and acquaintances. Nowadays, most of our patients come to us in this manner!