The Buda Health Center is one of the leading private institutions of Budapest offering its patients personalized comprehensive health care.

Magyar

Complaint handling

It is of paramount importance for Buda Health Center that our customers are satisfied with our services and the work of our colleagues. However, in the course of our operation, there may be cases when, despite our best intentions, a disagreement or complaint arises.

Our goal is to settle disagreements and complaints quickly and in a way that is reassuring for both parties.

Please send your complaint or opinion to info@bhc.hu, in which you briefly describe the case, its date and place, and any information you consider relevant to the handling of the complaint. Please also provide your name, email address and telephone number.

Within 30 working days of receiving your complaint, our colleagues will contact you to resolve the matter.

Thank you for your kind attention and cooperation!

We wish you good health!

Buda Health Center
Patient safety protocol

We consider the safety of our patients and our professionals to be of the utmost importance, therefore, in accordance with the current regulations in force, we implement several protective measures against COVID-19 in our Institute, which you can read about in detail HERE. A negative PCR test is required for oral and other body cavity examinations or interventions if the patient had a positive PCR test in the last 3 weeks prior to the test.

The high level of interest in coronavirus testing has proportionally increased the workload of our telephone customer service. In order to improve our service, we provide a dedicated telephone line for corona virus test appointments: +36 1 999-1727
At the above telephone number - on weekdays between 8 a.m. and 8 p.m. - our colleagues only book appointments for coronavirus testing.

To download the on-site pre-screening questionnaire, please click HERE!

In order to provide mandatory information to the National eHealth Infrastructure (EESZT) in accordance with legal regulations, the basic condition for starting care for all Hungarian citizens is to provide the number of the social security identification card ("TAJ kártya") and to provide credible proof of your personal data. In the case of foreign nationals who do not have a TAJ, the number of the foreign travel document will be recorded.