2022-12-08 16:15 || 1.0.0
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    • Telefon: +3614895200
    E-mail: info@bhc.hu

    Telefon: (+36) 1 489-52-00 | E-mail: info@bhc.hu
    Kezdőlap/Customer Satisfaction Questionnaire

    Customer Satisfaction Questionnaire

    (Please rate our work on a scale from 1 to 5, with 1 being the lowest and 5 being the highest) Please answer the questions regarding your most recent appearance!

    Have you used the services of the Buda Health Center (BEK) for the first time?

    Please select

    How did you find out about our service you are using?

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    If you learned about our service from an online portal and remember it, please enter the website:

    If you chose the other answer option, please tell us how you found out about our service:

    At which location did you use our service?

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    What type of financing did you use our service with?

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    What channel did you log in through?

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    Customer information

    1 2 3 4 5 I cannot judge

    The usefulness of the information found on our website

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    Telephone customer service availability

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    The thoroughness of the information received during the appointment

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    The services of BEK

    1 2 3 4 5 I cannot judge

    The duration of the wait

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    How satisfied are you with the temporal proximity of the appointment from the booking? (1 – least satisfied, 5 – most satisfied)

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    The thoroughness of the information received at the personal customer service

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    Smoothness of pre-/post-test administration

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    Information received from the doctor during the care

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    The thoroughness of the medical examination

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    The helpfulness of BEK's staff

    1 2 3 4 5 I cannot judge

    Doctors

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    Would you like to mention a doctor by name?

    Assistants

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    Want to mention an assistant by name?

    Personal customer service staff

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    Would you like to mention a personal customer service representative by name?

    Additional considerations

    1 2 3 4 5 I cannot judge

    Is the price/value ratio of BEK's services adequate?

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    To what extent did our services meet your expectations?

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    Would you recommend BEK's services to your friends?

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    Will you use BEK's services in the future?

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    If you have visited us several times, how has the standard of care changed?

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    If you gave a score of 1 or 2 to one of the questions, or if you have other comments about our services, please explain in more detail.

    If you would like to receive answers to your comments and questions, please provide your contact information.

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    If you provided your name in the previous question, do you consent to us displaying your opinion with your monogram on the website of the Buda Health Center?

    I accept the privacy policy

    Thank you for helping our work with your answers!