2022-12-08 16:15 || 1.0.0
  • Szolgáltatásaink
  • Árlista
  • Kórházfejlesztés
  • Magunkról
  • Kapcsolat
  • Karrier
  • Telefon: (+36) 1 489-52-00 | E-mail: info@bhc.hu

    Customer Satisfaction Questionnaire

    (Please rate our work on a scale from 1 to 5, with 1 being the lowest and 5 being the highest) Please answer the questions regarding your most recent appearance!

    Have you used the services of the Buda Health Center (BEK) for the first time?

    Please select

    How did you find out about our service you are using?

    Please select

    If you learned about our service from an online portal and remember it, please enter the website:

    If you chose the other answer option, please tell us how you found out about our service:

    At which location did you use our service?

    Please select

    What type of financing did you use our service with?

    Please select

    What channel did you log in through?

    Please select

    Customer information

    1 2 3 4 5 I cannot judge

    The usefulness of the information found on our website

    This field is required

    Telephone customer service availability

    This field is required

    The thoroughness of the information received during the appointment

    This field is required

    The services of BEK

    1 2 3 4 5 I cannot judge

    The duration of the wait

    This field is required

    How satisfied are you with the temporal proximity of the appointment from the booking? (1 – least satisfied, 5 – most satisfied)

    This field is required

    The thoroughness of the information received at the personal customer service

    This field is required

    Smoothness of pre-/post-test administration

    This field is required

    Information received from the doctor during the care

    This field is required

    The thoroughness of the medical examination

    This field is required

    The helpfulness of BEK's staff

    1 2 3 4 5 I cannot judge

    Doctors

    This field is required

    Would you like to mention a doctor by name?

    Assistants

    This field is required

    Want to mention an assistant by name?

    Personal customer service staff

    This field is required

    Would you like to mention a personal customer service representative by name?

    Additional considerations

    1 2 3 4 5 I cannot judge

    Is the price/value ratio of BEK's services adequate?

    This field is required

    To what extent did our services meet your expectations?

    This field is required

    Would you recommend BEK's services to your friends?

    This field is required

    Will you use BEK's services in the future?

    This field is required

    If you have visited us several times, how has the standard of care changed?

    Please select

    If you gave a score of 1 or 2 to one of the questions, or if you have other comments about our services, please explain in more detail.

    If you would like to receive answers to your comments and questions, please provide your contact information.

    Email address is not in the correct format

    If you provided your name in the previous question, do you consent to us displaying your opinion with your monogram on the website of the Buda Health Center?

    I accept the privacy policy

    Thank you for helping our work with your answers!